Akira Technologies – Oklahoma City, OK
Must be a US Citizen *
Join a fast-paced team with excellent growth opportunities supporting the Dfense Logistics Agency at Tinker AFB, Ok as a Help Desk Technician.
Requires CCNA, CCNP, CCIE, or CCSP certification, along with DoD – qualifying IAT Level II certification such as Security +.
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Responsibilities: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Write training manuals.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Salary: $40,000.00 /year
*All cover pages, resumes, and questions can be sent to firstname.lastname@example.org